Checkin Support

Quick answers while you manage attendance

We've gathered the most common questions and ways to contact us while using Checkin. Start with frequent situations like joining a group, checking in, location permissions, and account deletion — and reach out by email if you still need help.

FAQ

Frequently Asked Questions

We've prioritized the most common questions based on the features currently available in the app.

Q. What should I do when I first launch the app?
Sign up or sign in, then set up your profile. After that, you can either create a group yourself or join an existing group using an invite code or invite link.
Q. What check-in methods are available?
Depending on the group's settings, you can check in by scanning a QR code, entering a verification code, or using a GPS-based one-tap button. Hosts can also change a member's status manually if needed.
Q. What should I check if location-based check-in isn't working?
First confirm that location permission is granted, that your device's location services are turned on, and that you're inside the check-in radius and time window the Host has configured.
Q. Can members without the app still be managed?
Yes. Hosts can add members directly and manage their name, phone number, notes, and so on, while changing their attendance status manually.
Q. Where do I review attendance status?
The Today screen shows the day's attendance status, the Calendar screen shows records by date, and the Stats screen shows attendance trends over a period.
Q. How do I check announcement notifications?
When the Host sends an announcement, Members can read it in the in-app notification inbox. If notification permission is granted, they'll also receive a push notification.
Q. Where can I delete my account?
You can do it from the account management screen in the app. If you're a group host, your action will affect the groups you manage and their data, so be sure to read the deletion guide before proceeding.
Contact

If you need further help, please reach out by email

Including reproduction steps and the device you're using helps us investigate faster.

Email Support

For service issues, account-related requests, and privacy inquiries, please use the email below.

  • Please include your platform (iPhone / Android) in the subject line.
  • Tell us which screen, when, and the group state when the issue occurred — we can help you faster.
  • For account deletion or privacy inquiries, include the email address you registered with.